'Use' before Use, 'Design' after Design
- Some reflections on user-centred design
Traditionally, user-centred design focuses on the involvement of people representing target use domains during the design process in order to anticipate eventual use. It is, however, increasingly clear that much of what determines actual use, of what makes it interesting, innovative and meaningful, essentially happens after design as a result of people finding their own ways around the things we create. In this talk, I'll present some reflections on what this might imply to user-centred design and its future developments.
Research Director, Design Studio, Interactive Institute, Sweden
and Visiting Assoc. Prof., Center for Design Research, School of Architecture, Royal Academy of Fine Arts, Copenhagen.