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Standards in Practice

Arrangementet er afholdt
(blev afholdt tirsdag, 20. november 2001, kl. 18:00-20:00)

by Nigel Bevan

Handelshøjskolen i København
Solbjerg Plads 3, lokale SP205
2000 Frederiksberg

Current usability textbooks have a diverse range of recommendations for which usability methods are most appropriate. But the most authoratitive advice is to be found in a series of international standards developed over the last few years to define the funamental principles of usability and user centred design. These provide an authoratitive statement of the basic principles that should determine the choice of appropriate methods.

ISO 9241-11 (Guidance on usability) and ISO 9126-1 (Software quality model) explain how usability is related to quality and how it can be measured. ISO 13407 defines the basic principles of user centred design and ISO 18528 defines the activities that should take place in a user centred design process.

These standards can be used as a source of good practice, to assess the whether a project has appropriately applied user centred design, or to assess whether an individual or organisation has the capability to apply user centred design

The presentation will be illustrated with practical examples of how these standards have been used to assess usability capability and implement user centred design in different organisations.

Nigel Bevan is Research Manager at Serco Usability Services. He has contributed to the development of the standards mentioned above. He currently manages the UsabilityNet project that is disseminating good practice on usability and has produced a web site of resources (including information on standards)

Standards in Practice

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